Returns & Refunds Policy
At ArishmaGlow, every handmade soap, shampoo, skincare, and cosmetic product is carefully crafted and quality-checked before shipment. Due to the personal-use nature of cosmetic products, we maintain a strict Returns & Refunds Policy to ensure the safety and hygiene of all our customers.
We only accept returns, exchanges, or refunds if you receive a damaged product or an incorrect product.
When Returns Are Accepted
You are eligible for a return or exchange only in the following situations:
- The product arrived damaged during shipping.
- You received the wrong product or a different item than what you ordered.
- The product packaging was significantly damaged and the product inside is affected.
To qualify for a return or exchange, the product must be inspected at the time of delivery in the presence of the delivery representative. Any claim for a damaged or incorrect product must be reported immediately before accepting the delivery. Once the product has been received and the delivery representative has left, no return, exchange, or refund will be accepted.
When Returns Are Not Accepted
For hygiene and safety reasons, we do not accept returns or exchanges in the following cases:
- Opened or used soaps, shampoos, skincare, or cosmetic products.
- Products returned because of personal preference, fragrance, texture, or color.
- Skin reactions or allergies resulting from individual skin sensitivity.
- Change of mind after placing the order.
- Products damaged due to improper handling after delivery.
We strongly recommend reviewing product descriptions, ingredients, and usage instructions before purchasing.
Damaged Product Procedure
If your order arrives damaged, please follow these steps:
- Take clear photos of the damaged product and its packaging.
- Record a short unboxing video if possible.
- Immediately inform the delivery representative and contact ArishmaGlow before accepting the delivery.
- Include your order number and a brief description of the damage.
After verification, we will arrange a replacement or refund at no additional cost.
Incorrect Product Procedure
If you receive the wrong item, please:
- Keep the product unused and in its original packaging.
- Take photos of the received item.
- Immediately contact ArishmaGlow with your order number before accepting the delivery.
We will arrange the collection (where applicable) and send the correct product as quickly as possible.
Refund Process
Refunds are available only for approved damaged or incorrect product claims.
- Once your claim is verified, we will confirm the refund.
- Refunds are processed using the original payment method whenever possible.
- Cash on Delivery (COD) refunds will be issued via Mobile Banking or Bank Transfer.
- Refund processing typically takes 5–10 business days after approval.
Exchange Process
Instead of a refund, eligible customers may choose to receive a replacement product.
Exchanges are available only when:
- The product is damaged.
- The wrong product was delivered.
Replacement items will be dispatched after the claim has been approved.
How to Request a Return or Refund
Please contact our Customer Support with the following information:
- Order Number
- Your Full Name
- Mobile Number
- Photos or Video of the Issue
- Brief Description of the Problem
Contact Us
- Website: https://arishmaglow.com
- Email: info@arishmaglow.com
- Customer Support: +880 1XXXXXXXXX
Our support team will review your request promptly and provide a resolution as quickly as possible.
Important Note: Because our products are handmade cosmetics and personal-care items, we cannot accept returns or exchanges for opened, used, or change-of-mind purchases. This policy helps protect the safety and hygiene of all our customers.