Privacy Policy
At ArishmaGlow (“we”, “our”, “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, create an account, place an order, or interact with our services.
By using our website, you agree to the collection and use of information in accordance with this Privacy Policy and the applicable laws of Bangladesh.
Who We Are
Website: https://arishmaglow.com
ArishmaGlow is a Bangladesh-based luxury handmade cosmetics and skincare e-commerce brand offering premium beauty products through our online store.
Information We Collect
We collect personal information that you voluntarily provide when using our website, including:
- Full name
- Mobile number
- Email address
- Billing and shipping address
- Account login information
- Order history and purchase details
- Customer support messages and inquiries
We also automatically collect certain technical information such as your IP address, browser type, device information, operating system, pages visited, and browsing behavior through cookies and analytics tools.
How We Use Your Information
Your personal information is used for legitimate business purposes, including:
- Processing and delivering your orders
- Managing your customer account
- Providing customer support
- Sending order confirmations and delivery updates
- Responding to your inquiries and reviews
- Improving our products, website, and customer experience
- Preventing fraud and maintaining website security
- Sending promotional offers and newsletters (only if you choose to receive them)
We do not sell or rent your personal information to third parties.
Orders & Payment Information
When you place an order, we collect the information necessary to complete your purchase and arrange delivery. Payment transactions are processed through trusted payment service providers. ArishmaGlow does not store your debit or credit card details on its servers.
For Cash on Delivery (COD) orders, only the information required for order fulfillment and delivery is collected.
Comments & Reviews
When visitors leave product reviews or comments, we collect the information entered in the review form, along with the visitor’s IP address and browser information to help detect spam and maintain the integrity of our website.
If Gravatar is enabled, an anonymized hash of your email address may be shared with the Gravatar service to display your profile image. Gravatar’s privacy policy is available at https://arishmaglow.com/privacy-policy/.
Media Uploads
If you upload images as part of a product review or customer submission, we recommend removing embedded location data (EXIF GPS). Other visitors may be able to download and extract such metadata from publicly visible images.
Cookies
Our website uses cookies to provide a better browsing experience and improve website functionality.
Cookies may be used to:
- Keep you logged into your account
- Remember items in your shopping cart
- Save your preferences for future visits
- Measure website performance and analytics
- Improve security and prevent fraudulent activity
You can disable cookies through your browser settings, although some features of the website may not function properly.
Embedded Content
Our website may include embedded content such as YouTube videos, Instagram posts, Facebook content, or other third-party media. Embedded content behaves exactly as if you visited the originating website directly.
These third-party websites may collect data about you, use cookies, and monitor your interaction according to their own privacy policies.
Who We Share Your Data With
We only share your information with trusted third parties when necessary to operate our business, including:
- Delivery and courier partners for order fulfillment
- Payment gateway providers for secure payment processing
- Website hosting and cloud service providers
- Analytics and spam prevention services
All third-party service providers are expected to protect your information and use it only for the services they provide to ArishmaGlow.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, tax, and warranty obligations.
This may include retaining:
- Customer accounts until deleted by the user or requested
- Order records for financial and legal compliance
- Product reviews and comments unless removal is requested and legally permissible
Your Privacy Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your personal data where legally applicable
- Withdraw consent for promotional communications at any time
- Request a copy of your personal data in a reasonable format
Some information may be retained where required by applicable laws, fraud prevention, taxation, or legitimate business interests.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure. While we strive to protect your data, no method of electronic transmission or storage is completely secure.
Children’s Privacy
Our products and services are intended for individuals aged 18 years or older. We do not knowingly collect personal information from children under 13 years of age. If such information is identified, it will be removed promptly.
Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices, content, or security of those third-party websites. We encourage you to review their privacy policies before providing any personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices. Any revisions will be published on this page with the updated effective date.
Contact Us
If you have any questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact us:
- ArishmaGlow
- Website: https://arishmaglow.com
- Email: support@arishmaglow.com
- Customer Support: +880 1708-798986
We are committed to resolving privacy-related concerns in a fair, transparent, and timely manner.